People are talking about your business online. Your customers are listening – whether you are or not.
Online Reputation Management
In the digital age, reputation management is no longer confined to monitoring letters to the editor in the newspaper. Now, businesses’ reputations are accessible—and impacted—online. If a customer has a bad experience and shares it online, it’s important that someone from the company addresses it. Often times, however, business owners just don’t have time; that’s where we come in.
From dining and service reviews on social media channels to managing the top review sites such as Yelp, Google, and Tripadvisor, we serve as the watchful eyes of your brand while providing the online reputation management you need.
Our online reputation management solutions include:
- Baseline Reputation Research and Analysis
- Review Monitoring and Response Coordination
- Daily, Weekly and/or Monthly Review Management
- Competitor Monitoring
- Sentiment Reporting
Contact us today to discuss your brand’s online reputation and how we can make it even better than it currently is!
Want to learn how a strategic plan improved a local restaurant's positive online reputation?Click Here